Fundraising

     Thuriam cut our teeth two decades ago by helping the many response processing and performance needs of one of the largest fundraising organizations in the country. Currently, we serve different commercial Clients of which 2/3 rd are nonprofit organizations. We understand nonprofit organizations on how important each and every one of your Donors and are cared for your success.

     We answer all Donors calls in your name by personable Customer Care Professionals (CCPs) trained in every aspect of your company who can understand your Donors and their concerns. We will be aware of all your programs, promotional materials, premiums and fulfillment materials. Our CCPs are selected through rigorous screening and hiring process. We encourage by continuous training sessions, stringent performance standards, and frequent incentive programs.

     Since we know that monitoring both voice calls and data transactions is an important factor in keeping our CCPs at the top, even the most experienced CCP is monitored 6 times which is less compared to new hires monitored more frequently. CCPs are trained on how to enhance their personal skills and are verified to make sure the data they confine is highly accurate.

     Our first-class CCPs are supported up by state-of-the-art technology that allows answer 80% of all calls within twenty seconds with an abandon rate of less than 2.9%. Track CCP and call status in real-time in order to maintain our severe performance metrics. Perform a wide range of functions for your Donors promptly and easily. Since we know that staying on top of Donor transactions is a key factor of your fundraising efforts, a variety of reports are available - daily, weekly, or monthly.

     Kindly write to us on enquiries to call-centers@thuriam.com