Knowledge Management

     The very second your company delivers a customer service inquiry it starts to lose money. Even if the problem is resolved promptly there is a loss of resources and an expense to the company.

The Basics behind Knowledge Base Management

     The aim of Knowledge Base Management is to give users with a wealthy knowledge base of answers that assists in their individual service needs. Will every one of your customers utilize your web site's knowledge base? Perhaps not, but a proportion of them will. This decreases the collective load on your call center, develops the service insight to new buyers and provides more content for search engine indexing. Best of all, it saves your company money while letting service handle more complex and scarce product usage issues.

     Live sales representatives and agents cost money and they are frequently not available 24 hours a day. Furthermore, they repeatedly answer the same presale questions over and over again. Prior to, they can ask for the order (the question that counts) they must ground the customer's presale questions. By deploying Knowledge Base Management, the vast amount of pre-sale questions can be fielded through your web site 24 hours a day. It can also cut the amount of questions that need answering before your sales representatives can ask theirs, "Can I have the order"!

Our Solution to Knowledge Base Management

     Thuriam developed Knowledge Base Manager over a decade to assist our web site design customers establish self-help sales and service surroundings. The application has evolved to include our Thuriam search engine as well as many characteristics to help your company's web site become more efficient at handling inquiries.

Value Added

During API's Knowledge Base Management, our clients have been able to:

     •  decrease call center volumes on ordinary usage questions

     •  get better call center and web site conversion ratios

     •  make available answers to all common presale questions

     •  significantly increase search engine show through the increase of appropriate content

Contact us writing to call-centers@thuriam.com