Order Taking

Thuriam Concept

     Order Processing refers to the activities involved right from the time the trained customer service representative receives a request for information, or an order for a product or service, through to the final step.

How we process

     Thuriam inbound call center services are focused at reducing costs and increasing company profits. With our relevant expertise of the qualified professionals, we handle the inbound sales, service and answer calls efficiently with a continuous effort for customer satisfaction. When customers call for assistance, to place an order or simply to get information, our customer care representatives respond – quickly and courteously. Making use of the latest technology and the state-of-the-art processes, our professionals ensure that the customers are thoroughly satisfied.

     Through the telephone, all the relevant information is recorded and keyed into a database with the payment information and the successive processing of the payment for the product or service. This information is then forwarded to the fulfillment company that executes the order to complete the entire transaction. Our specialized inbound call centers are customized to take orders and provide information lines for big or small firms with a full catalog. Incorporating state-of-the-art processes and other effective technical facilities, our inbound call centers assure that all the orders are fulfilled in time and the status of all order reaches the customers in time.

     For order taking process enquiries, please write to call-centers@thuriam.com