Telephone Answering Services

     Thuriam provides a brief, exact answering service saving you valuable time in your busy day. Our trained professionals will take your messages, getting the information you need quickly and courteously. We are available 24 x 7 for answering your calls at any time and obtaining information from the caller.

     Calls are processed by "live" operators whose responsibility is to greet the caller in the client's name or business name. The operator will obtain the caller's name, address if necessary phone number and a brief message. It also can give basic information about the client to the caller. Upon completion of the call, the operator can dispatch the message to pagers or cell phones, store the message for you to later call in and retrieve, place the message in a complimentary voice mail box, telephone the client with the message; or, cause the message to be E-Mailed or faxed to the client; all of which are the client's option. In addition, messages can be faxed to the client daily.

Our telephone answering service features:

Physician's Answering - extensive medical industry experience

Service Professionals - HVAC, Plumbing, and other businesses

Utilities - electric cooperatives, cable companies

Supervisors - on duty around the clock, can monitor and instruct operators in any situation.

State-of-the-art equipment - allows Thuriam Call Center to personalize each call screen for each account.

Dedicated circuits - your calls are answered with your chosen answer phrase, as if the caller were reaching your personal secretary.

Message Retrieval Methods - Automated message delivery by fax, voice mail, pager; at your option.

800 numbers - Local and nationwide telephone answering are a seamless extension of your organization. Rates based on actual call or transaction processing time;

Urgent call connections

Customized Greetings - that can be played prior to an operator answering your line indicating office hours, etc.

Customer Help Line - Our operators can answer frequently asked questions, take complaints or connect the caller with an appropriate "on-call" technician.

Dealer Locate - Our operators can locate the nearest dealer or service center for your caller using either zip code.

Professional Referral Service - Our operators can provide referrals on any predetermined rotation / selection basis.

Disaster Alert/Recovery - Based on a pre-established protocol and password protected, one call to our operators can initiate a programmed response.

Fraud and Ethics Violation Private Hot-Lines - We can provide either operator or voicemail confidential hotlines for employees or customers to report sensitive situations

For more details and enquiries write to us at call-centers@thuriam.com